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A practical customer journey mapping method for service businesses: the 7 stages, a real clinic example, and a TowerZ-ready workflow that runs the loop for you.

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Customer Journey Mapping: 7-Stage Method

A practical customer journey mapping method for service businesses: the 7 stages, a real clinic example, and a TowerZ-ready workflow that runs the loop for you.

Orléando Dassi·

July 10, 2026

7 min read